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TERMS + CONDITIONS
PRIVACY POLICY
This Privacy Policy outlines how WHM Fit, collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect and hold personal information about you for the primary purpose of providing massage therapy services. The information we may collect includes:
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Your name and contact details (address, email, phone number).
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Health information relevant to your massage therapy, including medical history, current health conditions, and treatment progress.
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Billing and payment details as necessary for processing payments.
2. How We Collect Information
We collect personal information through various means, including:
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Information provided by you during consultations, appointments, or on intake forms.
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Communications with us through email, phone calls, or in-person conversations.
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Health information provided by you or your healthcare provider with your consent.
3. Use of Personal Information
We use your personal information for the primary purpose of providing massage therapy services, which may include:
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Assessing your health and massage therapy needs.
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Creating and maintaining treatment records.
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Billing and processing payments.
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Communicating with you about appointments, treatment progress, and related matters.
4. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
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With your explicit consent.
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To other healthcare providers or practitioners involved in your treatment (only with your consent).
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When required by law or for compliance with legal obligations.
5. Security of Your Information
We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse. This includes maintaining secure records, implementing access controls, and using secure technology for data storage.
6. Access and Correction
You may request access to your personal information held by us. If the information is inaccurate, incomplete, or not up-to-date, you have the right to request corrections.
7. Complaints and Inquiries
If you have concerns about how we handle your personal information or wish to make a complaint, please contact us. We will respond to your complaint within a reasonable time.
8. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The most recent version will be posted on our website.
9. Contact Information
For any questions, concerns, or requests related to your personal information or this Privacy Policy, please contact:
[William McColl
1/932 David Low Way
Marcoola, QLD, 4564
hello@whmfit.com
Effective Date: 05/10/2023
By engaging our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.
CANCELLATION POLICY
At WHM FIT, we value your commitment to your well-being and our services. We understand that life can be unpredictable, and there may be times when you need to reschedule or cancel your appointment. To ensure the smooth operation of our services and provide fair treatment to all clients, we have established the following cancellation policy:
1. Cancellation Notice
We kindly request that you provide us with a minimum of 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to accommodate other clients who may be on our waiting list and provides our team with ample time to adjust schedules accordingly.
2. Late Cancellation or No-Show
Appointments that are canceled with less than 24 hours' notice or missed without any prior notice (no-show) will be subject to a cancellation fee.
3. Cancellation Fee
A cancellation fee of 50% of your booking fee will be charged for late cancellations or no-show appointments. This fee helps offset the costs associated with holding the appointment slot and the inconvenience caused to our therapists and other clients.
4. Payment of Cancellation Fee
The cancellation fee will be added to your account and must be paid before your next scheduled appointment. Failure to pay the cancellation fee may result in the inability to book future appointments with WHM FIT.
5. Emergencies and Special Circumstances
We understand that unforeseen emergencies and exceptional circumstances may arise. In such cases, please contact us as soon as possible, and we will do our best to accommodate your situation with flexibility and understanding.
6. Rescheduling
If you need to reschedule your appointment with more than 24 hours' notice, we will make every effort to find a suitable alternative time for your session.
We appreciate your understanding and cooperation in adhering to our cancellation policy. By scheduling an appointment with WHM FIT, you acknowledge your acceptance of these terms.
For any questions or concerns regarding this policy, please feel free to contact us:
WHM FIT
Shop 1/932 David Low Way,
Marcoola QLD 4564
0455 125 533